Returns/Exchanges

Returns/Exchanges

ALL SALE AND CLEARANCE ITEMS ARE FINAL SALES!

Returns

Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NO Returns for Intimate Apparel.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at KarhmaDanean@gmail.com.

In-store Pickup after 30 days - Store Credits are offered for items not eligible for a refund. It can be used to buy other goods at the store. You may exchange the merchandise or receive store credit in the amount of the item's last sale price.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are unworn, defective, or damaged. If you need to exchange it for the same item, send us an email at KarhmaDanean@gmail.com. and send your item to Victory Lane Boutique - 905 W. North Bend Rd. Cincinnati, Ohio 45224